Your complete satisfaction is our top priority! If your product is damaged or not as described on our website, Carma Critta will gladly exchange it for an alternative or provide a refund. All we ask that you provide evidence that the product is not used, is in the same condition you received it and is in its original packaging.
Carma Critta may, but are under no obligation to, honor requests for refunds for the following reasons:
Non-delivery of the product:
Due to an issue with the mail or courier service, you do not receive a delivery e-mail from us. Depending on the price of the product, Carma Critta may require you to first submit proof that you have submitted a report to the mail service or courier company describing the missing item;
A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples ( in the form of video overviews, demo links, product samples, screen shots) of each type of the product offered before making a purchase.
Returning your product:
For all return enquiries please contact email@example.com. Customers are responsible for freight costs associated with returning goods for refund, credit or exchange (errors excluded). The product will need to be repacked well enough for shipping and to prevent further damage. We cannot be held responsible for any damage caused during transit due to inadequate protection.
Please include a copy of your receipt and the confirmation email advising return of product. Return your product to:
186 Wheeler Street
CORRYONG VIC 3707